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Norgas Cartridge Company
Terms and Conditions
Terms and Conditions
The terms and conditions below apply to the sale of all items, except for firearms and ammunition, on www.norgascartridges.oxatis.com. It is your responsibility to read and understand these conditions before purchase - you may also wish to print a copy for your records. Norgas Cartridge Company may change these conditions at any time without prior notice. www.norgascartridges.oxatis.com is hosted by www.actinic.co.uk.

1. Your Account
In using this website and creating an account you accept responsibility for all actions that occur under your account. It is your responsibility to maintain the confidentiality and security of your password and to restrict access to your computer to prevent unauthorized access to your account. If you suspect your account or password have been used maliciously, it is your responsibility to inform us immediately.

Please ensure the details you provide us with are correct and complete and that you inform us immediately of any changes to the information that you provided when registering.

Norgas Cartridge Company reserve the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

2. Privacy Policy
Norgas Cartridge Company is committed to protecting your privacy and will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We are registered under the Data Protection Act 1998 and comply with the Act in all our dealings with your personal data.

Your personal details will not be shared with any third parties.

Information collected will be used solely to process your order and contact you regarding your order. Thusly, only information required for these activities will be collected. The type of information we will collect about you includes:
  • Your name
  • Address
  • Phone number
  • E-mail address
  • Order Information
  • Credit/debit card details
Credit card information is recorded by use of an industry-standard secure SSL server using 128-bit encryption. Credit card numbers will then be processed using a "Cardholder not present" protocol provided by Merchant Rentals Plc (www.merchantrentals.co.uk).

The information we hold will be accurate and up to date. You may check the accuracy of this data by requesting it from us. To do so, contact cartridges@norgas.co.uk. Information will be provided within the context of the Data Protection Act (1998).

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, please e-mail cartridges@norgas.co.uk

We will not send random marketing emails to personal email addresses (spam).

This site uses cookies.

3. Access to www.norgascartridges.oxatis.com
We will make reasonable efforts to ensure that availability of the website will be uninterrupted and transmissions will be error-free. Due to the nature of the internet, however, this is occasionally out of the control of Norgas Cartridges and hence cannot be guaranteed. When necessary, your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities and services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. License for Web Site Access
Norgas Cartridge Company grant you limited license to access and make personal use of this website, but not to download (other than page caching) or modify any portion of it without the express written permission of Norgas Cartridge Company.

Additionally, this license does not include any resale or commercial use of this website or its contents, including, but not limited to, the following:
  • The collection and use of any product listings, descriptions, or prices
  • Any derivative use of this website or its contents
  • Any downloading or copying of account information for the benefit of another merchant
  • Any use of data mining robots or similar data gathering and extraction tools

This website, or any portion of it, may not be reproduced, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the express written consent of Norgas Cartridge Company.

5. Our contract
When you place an order to purchase a product from www.norgascartridges.oxatis.com, we will send you an email confirming receipt of your order and its contents. Your order represents an offer from you to us to purchase a product. This offer is accepted by us once we have sent you email confirmation that your order has been dispatched/is ready for collection. This acceptance of your order is complete at the time we send this conformation.

Any products on the same order which have not been confirmed in our confirmation email to you do not form a part of that contract.

6. Pricing
Where applicable, all prices quoted include VAT at the current rate.

7. Back Orders
In the event that we are unable to fulfill your order within five days, we will contact you to give you the chance to put your order on back-order. Orders on back order will be fulfilled on a timescale to be discussed with a Norgas Cartridge Company representative at the time. Alternativley you will be given the option to cancel your order and receive a full refund (if payment has already been made).

8. Product Information
Every effort has been made to ensure the accuracy of product information, however Norgas Cartridge Company cannot be held responsible for any consequences arising from the inaccuracy of this information upon electronic transmission.

Product photographs, descriptions and prices are non-contractual.

9. Delivery Terms
Products will be delivered to the address specified by the customer only if it is within one of the geographical zones we service.

Products leave our premises in perfect condition, therefore the customer must notify the carrier of even the slightest trace of damage (holes, signs of crushing etc.) to the parcel and refuse the parcel is necessary. Norgas Cartridge company must then be informed, who will attempt to arrange the delivery of an identical package.

All claims for damage during carriage must be made at the time of reception, otherwise exhanges cannot be made.

As with any shipment. a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Norgas Cartridge Company, who will deliver a new, identical, package to the customer free of charge. In the event where this is not possible, Norgas Cartridge Company will refund the customer.

Norgas Cartridge Company will not be held responsible for delayed delivery times dues to the carrier, including the loss of goods, bad weather or strikes.

10. Loss or Theft in Transit
Norgas Cartridge Company will not be responsible for damage or loss of goods or part thereof in transite or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of the claim to us and the carrier within three (3) business days of delivery.

In the event of such damage or discrepancy between the goods ordered and those delivered, the customer must hold the goods and make them available for inspection or collection by Norgas Cartridge Company or its representatives at request.

11. Delivery Errors
The customer must inform Norgas Cartridge Company (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformitity of the goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made, in writing, and sent to cartridges@norgas.co.uk

Any claim that does not respect the rules defined above cannot be taken into account and releases Norgas Cartridge Company of any responsibility to the customer.

In the case of a delivery error or exchange, all goods to be exchanged or refunded must be returned to Norgas Cartridge Company in whole, in its original packaging and in perfect condition.

For claims to be accepted, the customer must first make a declaration to Norgas Cartridge Company concerning any returns and received Norgas Cartridge Company's consent. If accepted, the customer will ship the package to Norgas Cartridge Company.

Shipping fees shall be at Norgas Cartridge Company's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

12. Electronic Communication
"Electronic communications" refers to visiting the Norgas Cartridge Company website or sending emails to us. Norgas Cartridge Company will communicate with you by email or by posting notices on the website. By accepting these terms, you consent to receive these electronic communications from us.

Additionally you agree that all agreements, notices, disclosures and other communications supplied to you by Norgas Cartridge Company via these electronic methods satisfy any legal requirement that such communications be writing. This condition does not affect your statutory rights.

When necessary, we may also use any telephone numbers supplied in order to contact you by telephone.

13. Alteration of Service or Amendments to the Conditions
Norgas Cartridge Company reserves the right to make changes to our website, policies and these conditions of use at any time. You will be subject to the policies and conditions in force at the time you use the website or when you order goods from us. If any changes to these policies and conditions are required to be made by law or government authority, then the changes may be applied to any orders previously made by you.

In the event that any of these conditions is deemed invalid, void, or otherwise unenforceable, that conditions will be deemed saleable and will not affect the validity and enforceability of any remaining condition herein.

14. Events Beyond our Reasonable Control

Norgas Cartridge Company will not be held responsible for any delay or failure to comply with our obligations as detailed here if the delay or failure arises from any cause, which is beyond your reasonable control. This condition does not affect your statutory rights.

15. Waiver
If Norgas Cartridge Company take no action as the result of you breaching these conditions, we will still be entitled to take action in any other situation where you breach these conditions.

16. Governing law and jurisdiction
The conditions detailed here are governed by and were constructed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

17. Complaints
In the event of a complaint, please email us at cartridges@norgas.co.uk or write to us at:

Norgas Cartridge Company Ltd
2 Alma Street
St Helens
WA9 3GH

Tel: 01744 22294